AHVA Bulletin No. 2023-0202
Dear AHV Neighbors,
We would like to inform you of the queuing system that we will be implementing on Saturday, February 11, for the previously announced Real Property Tax Payment event.
The City Treasurer of Muntinlupa will be assigning five (5) cashiers who will accept payments from 9:00-11:00 AM and 1:00-3:00 PM. Rotating lunch breaks will be taken by the cashiers from 11:00 AM-1:00 PM.
Based on the above, the Association will be assigning color-coded booths to facilitate and ease the payment process through each of the 5 cashiers. To wit,
Cashier 1 – Blue booth
Cashier 2 – Green booth
Cashier 3 – Red booth
Cashier 4 – Yellow booth
Cashier 5 – White booth
All payers will therefore be assigned and issued color-coded stubs so that they would know which booth to go to.
The stubs will also indicate either AM or PM so that payers would know if they are designated the morning schedule or the afternoon schedule. We are doing this to avoid repeats of incidents in the past where payers would line up as early as 7: 00 AM to secure then numbered stubs.
The morning schedule, which will be from 9:00 AM to 11:00 AM, will be referred to as the AM Color Batch and will be EXCLUSIVE for SENIOR CITIZEN PAYERS. Senior Citizen Payers would be Senior Citizens actually queuing and paying their own real estate tax, and, Senior Citizens who will be queuing and paying in behalf of other residents, regardless of whether the resident is a Senior Citizen or not.
The afternoon schedule, which will be from 1:00 PM to 3:00 PM, will be referred to as the PM Color Batch, and will be for all NON-SENIOR PAYERS. Non-Senior payers would be any non-Seniors queuing and paying for their own real estate tax, and, non-Seniors who will be queuing and paying in behalf of other residents, regardless of whether the resident is a non-Senior or a Senior Citizen.
If a Senior Citizen who has registered to pay in person changes his/her mind on the payment date and instead sends a non-Senior representative to pay during the Senior Citizen’s morning schedule, the representative will be placed on a Wait List and will be asked to return in the afternoon.
For the PM schedule, four (4) of the five (5) booths will be assigned to non-senior payers and one booth will be assigned to Senior Citizen payers.
The assignment of the booths is based on the ratio of the profile of the registrants.
The AM Color Batch stubs will be released on Thursday, Feb 9, from 8am to 5pm, at the Administration Office.
The PM Color Batch stubs, on the other hand, will be released on Friday, Feb 10, from 8am to 5pm, at the Administration Office.
Based on the one-time registrants list, each cashier will process 23 tax payers each per AM and PM schedules.
In so doing, payers will be assured that there will only be 22 people in front of the payer if the payer is the last one to arrive based on the payer’s assigned schedule, or approximately 12 people per hour.
Those who registered AFTER the January 31 deadline will be placed on the Wait List and will only be accommodated once all registrants have been processed in the afternoon, with the consent of the City Treasurer.
The Association cannot guarantee that those who will be on the Wait List will be accommodated by the City Treasurer as the cut-off time is set by the city and not by AHVA. These instances will be beyond the control of AHVA.
We ask you for your cooperation, patience and understanding on this matter.
AHVA Board of Directors